Shri. M. D. Shah Mahila College of Arts & Commerce

श्री एम. डी. शाह महिला महाविद्यालय कला आणि वाणिज्य

Recognised Under Section 2(f) & 12(B) of UGC ,
Affiliated to S. N. D. T. Women's University, Mumbai
Accredited 'A' Grade with CGPA- 3.04 (4th Cycle) by NAAC
IMC RBNQA - Performance Excellence Trophy

ISO 21001 : 2018 - Educational Organisation

ISO 50001 : 2018 - Energy Management System

ISO 14001 : 2015 - Environmental Management System

Students' Grievances Redressal Cell


Promotion and maintenance of conductive environment for students.


  1. Supporting students who are entitled for the services of college.
  2. Increase responsiveness and accountability of the officials of the college towards the issues relating to students.
  3. Ensuring surety to find out solutions for the grievances raised by the students.


The cell enables the students to express their views and follow grievance procedure according to the rules and regulations of the college.

Students Grievance Cell enquires about the nature of Grievance from the students after conducting orientation about the activities to be conducted by the committee throughout the year.

Staff members from the committee conduct orientation in each class at the beginning of the year.

Oral and written Grievances are collected from the students which are kept confidential.

Nature of complaint includes Grievances regarding facilities provided by the college like classroom, maintenance, canteen, washroom, library etc. Grievances regarding teaching and Non-teaching staff are collected from the students.

Regular meetings with the chairpersons of the committee are conducted on regular basis.

Badges are provided to the student's incharge of Grievance Cell.

After conducting Regular meetings outcomes are kept for approval before the meeting conducted with the principal and IQAC co-ordinators. In these meeting representatives of students also express their views and give some suggestions for solving the problems.

Grievances are redressed without any discrimination.

Committee tries to resolve the Grievances regarding academic and administrative problems within 45 days.

Complaint boxes are installed in which students can put their complaints without mentioning name in order to keep complete secrecy.

This box is opened after every month in the presence of Grievance incharge and students.

Grievances relating to the administrative and teaching staff are informed to the respective staff for improvement through higher authorities.

Future Plan

In future Grievance cell will take efforts to resolve more complaints as early as possible.

More awareness will be created among the students through intensive orientation and certificate will be given to the Grievance representative in order to boost their moral.